FAQ

Standard shipping typically takes 5-7 business days within the continental US. Express shipping (2-3 business days) and overnight options are also available at checkout. International shipping times vary by location, usually 10-21 business days.

Yes! We ship to over 100 countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Once your order ships, you'll receive a tracking number via email. You can also log into your account and view tracking information in your order history. Tracking typically updates within 24 hours of shipment.

If your order hasn't arrived within the estimated delivery window, please contact our support team. We'll track your package and work with the carrier to locate it. If the package is lost, we'll issue a replacement or full refund.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

Yes! If you find an identical product at a lower price from an authorized retailer, we'll match it. Contact us within 7 days of purchase with proof of the lower price, and we'll refund the difference.

No hidden fees! The price you see at checkout is the final price. Shipping costs are clearly displayed before you complete your purchase. Sales tax is calculated based on your shipping address where applicable.

Yes! Subscribe to our newsletter to receive exclusive discount codes and early access to sales. We also run seasonal promotions and offer discounts for bulk orders.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Some items like personalized products or final sale items are not eligible for return. Return shipping is free for defective items.

Log into your account, go to order history, and click "Return Item" next to the product. Follow the prompts to print a prepaid return label. Pack the item securely and drop it off at any carrier location. Refunds are processed within 5-7 business days of receiving your return.

Yes! We offer free exchanges for size or color variations. Simply start a return and indicate you'd like an exchange. We'll ship the replacement item as soon as we receive your return.

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free return and send a replacement immediately, or issue a full refund if you prefer.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive member benefits and early access to sales.

We take privacy seriously. All data is encrypted using industry-standard SSL technology. We never sell your personal information to third parties. Read our full Privacy Policy for details on how we collect, use, and protect your data.

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder or contact support.

Absolutely! We only sell 100% authentic products sourced directly from manufacturers and authorized distributors. Every item comes with authenticity guarantees and manufacturer warranties where applicable.

Most products include manufacturer warranties. Warranty terms vary by product and brand. Check individual product pages for specific warranty information, or contact us for details.

Each product page includes detailed sizing information and measurement guides. If you're unsure, contact our customer service team for personalized sizing recommendations. We offer free exchanges if the size doesn't fit.

Yes! Our product experts are here to help. Contact us with your needs, preferences, and budget, and we'll provide personalized recommendations to help you find the perfect product.